Privacy Collection Statement

Privacy Collection & Handling Statement – Switch Education Recruitment Pty Ltd (October 2025)

Introduction & Scope

Switch Education Recruitment Pty Ltd (“Switch Education,” “we,” “us,” or “our”) is committed to protecting your privacy and managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as amended by the Privacy and Other Legislation Amendment Act 2024.

This Statement explains how we collect, hold, use, and disclose your personal and sensitive information through our recruitment, training, and employment services, including our website, mobile app, and digital communication platforms.

By engaging with Switch Education, including through our app, you consent to the collection, use and disclosure of your personal information in accordance with this Statement.

If you do not agree to the terms of this Statement, please do not use our services or submit any personal information to us.

Entity Responsible & Contact Details

The entity responsible for handling your personal information under this Statement is:

Switch Education Recruitment Pty Ltd
ABN: 48 117 053 059
Phone: (08) 8377 7555
Email: info@switchedu.com.au

You may direct privacy enquiries, complaints, or requests for access or correction to this email address.

What Personal Information We May Collect

We collect information reasonably necessary for our recruitment, training, placement, and employment functions. Examples include:

General Information

• Name, address, email, and phone number
• Date of birth and gender (where required)
• Employment history, qualifications, licences, certifications
• Referee contact details and feedback
• Resumes, cover letters, and supporting documents
• Bank account details, tax file number (for payroll purposes)
• Work rights or visa details (if applicable)

App-Related Information

When using our Switch Education app, we may collect additional data related to your device, profile, and app features, including:

• Identification details (e.g. name, email address, staff ID)
• Operating system and device information (e.g. device type, IP address)
• Geographic location (for workplace or shift allocation)
• Passwords or authentication tokens
• Work availability, scheduling, and timekeeping data
• Timesheets, attendance, and absence records
• Calendar integrations (if enabled)
• Feedback or performance comments provided through the app

We do not collect sensitive data (such as health or ethnicity) through the app unless legally required or with your explicit consent.

Sensitive information (for example, criminal history, health, or disability information) is only collected where required and with your consent, or as permitted under the APPs.

How We Collect Personal Information

We collect personal information:

• Directly from you – via forms, resumes, interviews, emails, app usage, or learning systems
• From third parties – such as referees, previous employers, and assessment providers
• From publicly available sources – including professional or social media profiles (e.g. LinkedIn)
• Automatically – via cookies, analytics, or system logs when you use our website or app

If unsolicited personal information is received that we could not lawfully collect, it will be destroyed or de-identified where lawful.

Notification at Time of Collection (APP 5)

At or before the time we collect information or as soon as practicable afterwards, we will notify you of:

• Our identity and contact details
• The purposes for which information is collected
• Whether provision is voluntary or mandatory, and any consequences of non-provision
• The usual categories of recipients of the information
• Any overseas disclosures, where practicable
• How you can access or correct your information
• How you can complain about a breach of privacy and our complaint process

Why We Collect and Use Personal Information (APP 6)

We collect and process personal information for the following lawful purposes:

We may also anonymise or de-identify information for research, reporting, or statistical purposes.

Cross-Border Disclosure (APP 8)

We may use cloud-based systems hosted overseas (for example, AWS or Microsoft Azure).
Before disclosing personal information overseas, we take reasonable steps to ensure that those recipients handle it consistently with the APPs.
Where practicable, we will specify the countries involved.

Data Quality & Security (APP 10 & 11)

We take reasonable steps to ensure personal information is accurate, complete, and up-to-date, and to protect it from misuse, interference, unauthorised access, loss, alteration, or disclosure.

Our security measures include:

• Encryption and secure servers
• Password protection and user access controls
• Limited access to authorised staff only
• Regular cybersecurity audits and compliance checks
• Secure disposal or de-identification when data is no longer required

Access & Correction (APP 12 & 13)

You may request access to or correction of your personal information by contacting info@switchedu.com.au.

Requests will be addressed within a reasonable timeframe. If access or correction is refused, you will receive written reasons and advice on how to lodge a complaint.

Anonymity & Pseudonymity (APP 2)

Where lawful and practical, you may deal with us anonymously or by using a pseudonym.
However, identity is usually required in recruitment, training, or employment contexts.

Direct Marketing (APP 7)

We may use your personal information to send you updates, newsletters, or training opportunities where you have consented or would reasonably expect this use.
You can opt out of these communications at any time by following the unsubscribe link or contacting us directly.

Government Identifiers (APP 9)

We will not adopt, use, or disclose government identifiers (such as a driver’s licence or Medicare number) unless required or authorised by law, with your consent, or for verification purposes.

Sensitive Information

When we collect or use sensitive information, such as health or criminal history data:

• We will obtain your explicit consent unless an exception applies.
• We will explain why the data is needed.
• We will apply strict access controls and store the data securely.

Use of App / Digital Platforms

If you use our app, learning management system (LMS), or other digital platforms, we will disclose:

• The data collected (e.g. device identifiers, usage logs, profile data)
• How and where data is stored (local or cloud servers)
• The security measures applied (e.g. encryption, authentication)
• Whether data is shared with third parties (e.g. analytics or service providers)
• Your available controls (e.g. deletion, export, withdrawal of consent)

We do not use automated decision-making or profiling that significantly affects users.

Changes to This Statement & Consent

We may update this Statement from time to time to reflect changes in law, technology, or business practice.
The latest version will be published on our website and app. Continued use after updates constitutes acceptance of the revised policy.

Complaints & Data Breach Notification

If you wish to:

• Report a data breach
• Request access or correction
• Lodge a complaint about privacy

Please contact info@switchedu.com.au or call (08) 8377 7555.
We will investigate and respond promptly.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
We comply with the Notifiable Data Breaches Scheme under the Privacy Act for serious breaches.

Record Retention & Destruction

We maintain records consistent with legal, business, and regulatory requirements.
When personal information is no longer required, it will be securely destroyed or de-identified unless retention is required by law.

Appendix – Definitions & Key Terms

Personal information – information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Sensitive information – includes details about health, disability, or criminal history.
Disclosure – making personal information available to another entity, whether inside or outside Australia.
Third-party recipients – external service providers (e.g. payroll, IT, analytics, or cloud vendors).